Marketing Strategy
In a recent study by consultancy Proclientia have been recognized 12 different types of consumers online .
Nearly 40% of consumers turn to Facebook and Twitter to supplement news, information or offers received through marketing campaigns by email. Access to the study.
Social Media Services to convert followers into customers
It has therefore analyzed the relationship established with the various social networking groups, what they mean to them, how they behave and what they bring them to finally determine how companies should address each one if they want to be taken into account without being penalized for improper behavior.
Circle of Trust: belongs to this group 47% of online consumers . For them, social networks are a tool to interact with family and friends, not looking for new relationships. They dislike that companies address them directly via email, so their attention is difficult to capture by these means.
Cautious: corresponds to 33% . Carefully select who you communicate and share information online. They are very active in social networks and their data should be treated with utmost respect.
Seekers of information: the other 33% used the Internet to find opinions and comments about certain products or services. The best way to get their attention is with interesting information on the profile of the brand and social media emails.